You are able to check your full account details with a Flow online eAccount access. Sign up here -

If you would like to query your bill please email with your request, a copy of your bill and ID.

You may come into our Customer Care Centre located in the main Flow Office, One Technology Square on the corner of Eastern Avenue and Shedden Road. Our Customer Care centre is open for walk-ins from 10am to 2pm, Monday to Friday and 9am to 4pm on Saturday. Appointments are available between 9am and 4pm Monday to Friday.

Please make an appointment here -