Login in to your candw.ky email address using your web browser at
Go to top right corner and select Online Help from Drop down list (Default “Advanced” client view)
Enter full email address and click “Submit” button
Click on “Change Password” link
Enter full email address and current password
Enter new password
Verify new password
Or you may call our 24 hours customer service line at 811 or 1-800-804-2994.