If you do not not have sufficient credit balance to renew the subscription you will get an SMS notification advising that the plan has been cancelled and you will move down to the free service option. You will then need to re-subscribe to the service once you have sufficient credit.
As a prepaid mobile customer, what if I do not have enough credit balance available to renew my Premium+ subscription?
TALK TO US ABOUT
Call 1800-804-2994 if you're a customer, or 345 949 7800 if you'd like to join FLOW
Find a store
Stop by your local store and speak with our upgrade sales staff
For help email us at firstname.lastname@example.org email is monitored 8:00 am - 8:00 pm. 7 days a week