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We will be increasing our landline residential rental charges by CI$1.00 from 1st June 2017. Here are Q&A’s that we hope will help answer your questions.

 

Q. What will I see on my bill?

A.

Bill Item Description

Old Monthly Rate

New Monthly Rate

Direct Exchange Line Rental

$18.00

$19.00

Smart Choice Plan A

$23.00

$24.00

Smart Choice Plan B

$27.00

$28.00

Smart Choice Plan C

$32.00

$33.00

Smart Choice Plus Plan A

$23.00

$24.00

Smart Choice Plus Plan B

$27.00

$28.00

Smart Choice Plus Plan C

$32.00

$33.00

Home Plan 500

$22.00

$22.00

Home Plan 800

$29.95

$29.95

 

Q: Why is Flow raising prices?

A: Many customers still value their home phone as the preferred and most reliable way to make calls while in the home. The home phone can be easily accessed by the entire household – including children – and provides peace of mind in case of an emergency.

We understand that there is never a good time to make changes to our prices, and we don’t make these decisions lightly. However, we are not immune to increased costs, and our pricing needs to reflect our ongoing network investment, as well as the rising cost of our own business inputs such as labour and materials.

One example of our significant investment is our 4G LTE mobile network, which has been rolled out across all three of the Cayman Islands plus the roll out of Superfast Broadband to all residential areas in Grand Cayman, Cayman Brac and Little Cayman.

When we invest, we invest for the long term – providing the technology that will help improve national security, providing better education opportunities for children using broadband. Our investment in the Cayman Islands is helping to encourage businesses to locate to the Cayman Islands; it gives us an advantage over some of our offshore competitors by offering the most connected islands in the Caribbean.

Over the next year you will see a significant level of investment in improving customer service and some exciting new products and services.

 

Q: How is the price increase being communicated?

A: We will be placing an advert in the Caymanian Compass newspaper on March 21, 2017, communicating the price changes. We will also feature the prices on our website and will be placing a message on our March 2017 bills which will go on bills to customers who have residential landline service with us.