We will install your new Broadband service within our service promise timeline, see details here. Prior to installation we will contact you to arrange a date convenient to you.
Installing the actual service can take up to 3-4 hours. Note: your broadband and phone won't work for a short while, whilst the technician is connecting your service.
Your main telephone socket will be fitted with a new faceplate. This has 2 separate sockets - one for phone (bottom socket) and one for broadband (top socket).
A new modem (if needed) will be plugged directly into your master socket. You'll then just need to plug your new modem into this with one of the included yellow Ethernet cables. The engineer will be able to answer any questions you have. If you experience any issues or have questions with your new service, contact our customer service number 811 which is available 24/7.
Your existing telephone and computer equipment will not need to be replaced.
Note: Free installation includes installation to the first telephone point in your home. If you require the service extended to additional locations/points within your home, you may have your own electrician complete the work or a technician can do so at an hourly rate of $125 Monday through Saturday and $150 on Sundays